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Greenwood Surgery,Crouch Vale Medical CentreSouth Woodham FerrersChelmsford, Essex, CM3 5QPTel: 01245 426898
Our reception team are trained to ask certain questions in order to ensure that you can be directed to an appropriate health professional. This is because in addition to GPs our health professional team also includes;
Receptionists are asked to collect brief information from patients:
Reception staff are bound by confidentiality rules:
Appointments for emergencies are available on the day - bookable through reception. Once these appointments are fully booked, reception will pass any emergency requests on to the duty clinician who will provide a response (telephone call and/or appointment) within 24 hours (usually the same morning or afternoon that you have called).
We have routine appointments for Prescribing Advanced Nurse Practitioners on the same day so at most the waiting time is 24 hours.
GP's have a waiting time of approximately 2 weeks (depending on annual leave) BUT telephone appointments are available the same week with GP's so if a problem can be resolved over the phone e.g. medication requests/queries or review of investigations or follow up, please do remember to ask reception for a 'telephone appointment'.
We have an early morning surgery from 07:30 on Mon, Tue, Wed, Fri we also have a late night surgery each Tuesday from 18:30 to 19:30. These appointments are particularly useful for patients who work.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
This information is a guide and has been checked by health professionals, however, if you are unsure about your child’s well-being, we recommend you contact your pharmacy or G.P.
Please click the link below.
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Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception by 10AM in the morning. This allows the GP to triage and prioritise visits.
You may only request a home visit if you are housebound or are too ill to visit the practice. The GP may call (triage) to gather more information before a visit is arranged. This is to assess your medical condition and the urgency. Please bear this in mind and be prepared to provide suitable contact details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
If you require an extension of a Medical Sick Note, please download and complete the attached form below and email it to: firstname.lastname@example.org or visit the surgery and ask to complete the form and hand it to reception.
Request for extension of a Medical Sick Certificate
Patients wishing to register for this service may download the form below and print it out. Please complete the form and return it to the surgery (in person). You are required to bring photo identification (such as a passport) and proof of address in the form of a utility bill or some other letter for verification purposes.
Request Online Access to Medical Records
Greenwood Surgery's patients have the ability to Book Appointments and Renew Prescriptions online.
This service is soon to be extended to include viewing parts of your Health Records.
For more information, please contact reception and ask for a form to sign-up for this service.